RS Tech Global Services :

RS Tech Global Services provides comprehensive services to help our customers realize the full business benefit of using our solutions. Aspect offers highly-trained experts and fast response times to ensure the highest performance and returns.

RS Tech Professional Services help organizations develop and execute strategies to enhance customer satisfaction and grow valuable customer relationships while maximizing their investments in contact center technologies. Our consultants provide expert analysis, recommendations and implementation services – including project management and deployment, performance management and customized applications development.

RS Tech Technical Services help ensure optimal operations and continuous system uptime. We provide support throughout the entire lifecycle of the relationship. Our engineers provide 24x7x365 follow-the-sun service via the telephone, Web self-service and email consultation, remote computer access and on-site service.
    
RS Tech Education Services offers a variety of courses designed to provide contact center supervisors and administrators with the skills and knowledge needed to enhance productivity and improve customer satisfaction. Courses are offered online, in worldwide Aspect training facilities, and on a customer’s site.

RS Tech Partnerships serve to enhance the products and services we deliver to the market. The Channel Partner Program is designed to expand our global indirect sales and services distribution and expand the total value provided to end customers. The Technology Alliance Program strengthens relationships with existing technology partners and develops new alliances with leading complementary solution providers.

  RS Tech Solutions recognises that Business Processing Outsourcing (BPO) opportunities create many skilled job opportunities for the country and supports initiatives to make India the preferred provider of inbound and outbound call centre services. To assist with the latter, RS Tech Solutions has developed an International Call Centre service via our international network to meetOur customers’ outsourced call centre requirements.

RS Tech Solutions provides Outbound Telemarketing Services which consists of a unique infrastructure of call centre with all the latest technology equipments, which helps in making the calls for your products and services successful. We have an Quality Assurance Department which records the outbound calls to ensure that the quality of the call is not deteriorated at any stage of the ongoing conversation between the customer and agent. RS Tech Solutions is a call centre with seating capacity of 100 persons with all essential equipments like:

• Premises
• Leased circuit
• Data Compression and Decompression equipment
• Voice enabled PCs connected to high performance servers.
• Predictive Diallers ( Considered an advantage as they help to maximize efficiency of infrastructure of a well as call taker)

We provide a range of technology lead generation services as well as inbound and outbound multilingual telemarketing and telesales services.    

Quality of service – voice :

RS Tech Solutions service represents an intelligent aggregate of carrier class network management and signalling control that enables a highly scalable IP based communications solution. The Clarent distributed network architecture separates each functional element to a separate dedicated server system that can be scaled to address various network requirements. The network has been designed in such a way that the hardware and software redundancy and availability are of a high standard.