VOICE: RS tech Solutions is a world class call center which has been categorised into four centers. They are
- Web-Enabled center
1. Integrated Technology.
2. Speed of Delivery Consistency.
- Service Center
1. Quality Efficiency.
2. Problem Resolution.
- Marketing center
1. Customer Experience.
2. Info Capture.
3. Differentiation.
- Profit Center
1. Sales.
2. Post per call |
NON-VOICE:
Automation:
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Schools/college Management Software Features:
- Enquiries
- Admissions
- Fee Register
- Fee Dues
- Class&Section wise fee structure
- Vehicle&Route Maintenance(Transport)
- Class/Section/Vehicle wise dues list
- Fee Register-Class/Section/Vehicle/Date Range
- Total outstanding dues list
- Easy entry of Marks-Class& Section wise
- Progress Reports
- Various types of Marks Statements
- Attendance Report
- Marks Analysis/Teacher performance analysis
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Key Features :
- Predictive Dialer.
- Data Import.
- Call Scripting.
- Campaign & List Management.
- Do-Not-Call List Compliance.
- VoIP.
- Quality Monitoring.
- Voice Recording.
- Voicemail.
- Real-Time Reporting.
- Historical Reporting .
- CRM Integration.
- Customer History.
- 24x7 Customer Support.
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Data Conversion
Some of the typical formats in which we can deliver the data are:
- Database Format (.dbf)
- Excel Format (*.xls)
- Word Format (*.doc)
- Portable Document Format (*.pdf)
- Access Format (*.mdb)
- Text Format (*.txt)
- HTML Format
- ASCII
- Binary
- Or any other type you need
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- Marks Analysis/Teacher performance analysis
- Option to print Rank/Grade on progress report and different ranking methods
- Export Marks to Excel (support for Govt.report)
- Student Identity Cards Printing
- Account Heads/Ledgers& Voucher Printing
- Expenditure Report
- Multiple schools management from central location
- Multi user support
- User level permissions
- Identity Cards creation and printing
- SMS Features(send SMS from almost any module using GSM Modem or SMS Gateway)
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